Your bins should be put out for collection by 6am on your collection day. You can place your bins out the night before your collection day.
Place your bin(s) on the kerb, with the wheels facing your house and the lid closed.
On the day when both bins are collected, place them 50cm apart.
It is important that there is nothing obstructing access to the bins. If so, they may not be collected.
Bins presented in laneways should be at least 50cm from the fence or garage to avoid damage.
Be careful not to compact waste in your bin as it may get wedged and not drop out when the bin is emptied by the waste collection vehicle.
Bins must be put away by the end of your collection day.
If you think that your bin has not been emptied, please check your bin first as trucks can leave the lids closed once emptied. If there is waste in the bin, ensure it is not compacted by loosening up your waste, then contact the City’s contractor on 1300 293 955.
Make sure your bins are out by 6am to make sure they are emptied on your bin day.
The City's contractor manages all residential requests for new bin services and changes to existing bin services.
To request a new bin, contact the City’s contractor on 1300 293 955.
You must be the property owner to order a new or additional bin.
There are costs for a new or additional bin. See Council Fees and Charges for detailed information on all waste related costs. These costs will be added to your annual rates notice.
The City's waste contractor can repair bins with loose or missing lids, wheels or missing parts free of charge.
If your bin is missing, we will replace your bin free of charge.
To request a bin repair or replacement bin, please contact the City’s contactor on 1300 293 955.
Yes! It is free to upgrade your recycle bin from a 240 litre bin to a 360 litres bin.
To apply, please contact the City’s contractor on 1300 293 955.
Our contractor will explain the process and assist you with the free upgrade.
Visit Recycling and Waste Reduction for information on how to use your waste and recycling bin correctly.
Improper use of your waste or recycling bin may result in an infringement under the City’s Waste Local Law. If you use your recycling bin incorrectly, the City may remove your recycling service.
Please ensure that you use your bins correctly to help us protect our natural environment.