Special payment arrangements
If you cannot pay your rates by the due date, you may be able to apply for a special payment arrangement.
A special payment arrangement may allow you to pay your rates over a longer period.
Fees and interest may apply. The City will confirm the conditions of your arrangement once your application has been reviewed.
To apply for a special payment arrangement please contact the Citys rates team.
Financial hardship support
We understand that some residents may be experiencing financial difficulty.
If you are having trouble paying your rates, please contact the Rates team as early as possible. We can talk through the options available and help you understand what support you may be eligible for.
The City also has a Financial Hardship Policy for eligible ratepayers.
Notify the City of financial hardship
Late payments and penalty interest
If rates and service charges remain unpaid after the due date and no payment arrangement has been made, the City may take action to recover the outstanding amount.
Penalty interest applies to overdue rates. Registered pensioners and seniors may be exempt.
To avoid extra charges, please contact the Rates team before your payment is overdue.
Contact us
For help with paying your rates, payment arrangements or financial hardship support, contact the City’s Rates team.
Phone: 08 9439 0200
Email: rates@kwinana.wa.gov.au