Receive rates by email (eRates)

Register for eRates to receive your rates and instalment notices by email and go paper-free. Follow the steps below to register. 

Am I eligible to receive eRates?

If you have an email address and are responsible for paying the rates on a particular property then you are eligible to subscribe to eRates.

Subscribe to eRates

Register for electronic rates notices

Please note: Any registrations received after 11 July 2021 will still receive a hard copy of their 2021 rates notice in the post, however, all future notices after this will be received electronically. 

eRates Terms and Conditions

By registering for City of Kwinana (‘City’) Paperless Billing, you accept these terms and conditions and agree to the following:

  • All future rate notices from the City shall be sent to your nominated email address, including any associated City documents which normally accompany the paper rates notices.
  • Depending on the rating cycle, you may receive one final paper rates notice before changing to email delivery.
  • You are responsible for:
    • ensuring the City is provided accurate and complete registration information;
    • notifying us immediately if your nominated email or postal address changes;
    • regularly checking your inbox for your rates notices;
    • ensure that you have sufficient space available in your email inbox to receive your rates notices;
    • contacting us if you do not receive your rates notices. You may wish to first check your junk email folder to see if your rates notices have been delivered there instead of to your inbox; and
    • keeping your email account secure to protect the privacy of your personal and credit information contained in your rates notices.
  • If there are multiple owners or entities associated with a rates notice, you agree that you accept these terms and conditions on behalf of all owners or entities.
  • The City shall try to deliver your rates notices to your nominated email address. However, there may be events or circumstances beyond our control which means that we cannot deliver rates notices to your nominated email address.
  • If we cannot deliver your rates notices to your nominated email address, we may, at our discretion, send rates notices to the mailing address on your account.
  • You must contact the City if you do not receive your rates notices and pay your account(s) by the due date specified, whether or not you receive, read or access your rates notices. The City accepts no liability for rates notices not received and/or received late.
  • The City will cease providing rate notices via email upon any of the following events:
    • you advise the City you no longer wish to receive notices electronically;
    • the email bounces back and is therefore no longer valid.
  • These terms and conditions apply separately and in addition to our general website use terms and do not vary, waive or replace any of those terms in any way.
  • We may cancel, amend or replace these terms and conditions. If we do, we will give you notice of the change and the date from which the change applies by (at our discretion) an email to your nominated email address or by giving notice on the City’s website.
  • The City reserves the right, and you authorise us, to the use and assignment of all information provided by you in any manner consistent with our Privacy Policy.  All information communicated by you to the City will forever be the City’s property.  You acknowledge that you are responsible for whatever you submit.

Updating your information/unsubscribing

You will need to ensure that you update the City with any change in contact details including change in residential address, postal address, email address and contact phone numbers.  This can be done by either emailing rates@kwinana.wa.gov.au or phone 9439 0200.

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