Pre-Booked Verge Collections

You will be able to book the service through an online portal or by contacting the City’s contractor. More details will be released closer to July 2025.

No. Pre-booked collections are intended for items that are at their end of life.

If you have items that can still be used, please consider your local Facebook Buy Nothing group, online selling sites like Gumtree, and Facebook Marketplace, or a charity donation/collection instead.

Where possible, recyclable materials will be separated and reprocessed, enhancing material recovery.

Each residential property will receive two collections of either bulk waste or green waste annually, with the option for up to two mattresses or white goods collections - limited to two items per year.

With your collections you can customise it to suit your needs. You will receive up to two collections of either bulk or green. You can have:

• 1 x Green, 1 x Bulk;
• 2 x Green; or
• 2 x Bulk

Additionally, you can have two collections of mattresses or white goods meaning you can have:

• 1 x Mattress, 1 x White good;
• 2 x Mattresses; or
• 2 x White goods

Residents can opt to forgo the mattress and white goods collections in favour of 1 x additional green waste collection annually.

Bulk Waste Collection

Accepted Items

• Air conditioners
• Barbecues (not gas bottles)
• Bicycles
• Bulk polystyrene
• Bulky toys
• E-waste (TVs, computers, accessories)
• Fencing (timber and steel only)
• Floor coverings (linoleum, carpet)
• Garden hoses
• Household furniture (no glass)
• Scrap metal
• Plant pots
• Small electrical goods
• Timber (not garden waste; max. 1.5m length)
• Furniture
• Lounge suites
• Wire/strapping

Non-accepted items

• Glass, including plate glass, mirrors, shower screens and glass in furniture
• Tyres or motor vehicle parts
• Construction/ demolition materials, including bricks, paving, tiles, toilet cisterns, concrete, wire, sand or cement
• Dirt, soil, sand or mulch Asbestos or non-metal/timber fence sheeting
• Garden organics and food waste
• Fire extinguishers, EPIRBs or flares Hazardous waste, i.e. chemicals, oils, paint, pesticides, solvents, batteries, gas bottles or aerosol cans Items over 1.5 metres in length and over 3 cubic metres of waste collectively.
• Unsorted waste

PLEASE NOTE: Mattresses and white goods are not included in a bulk waste collection, they are a separate collection.

Green Waste Collection

Accepted Items

• Tree branches and shrub prunings

• Flowers

• Palm fronds

• Twigs Items less than 1.5 metres in length

• Items less than 300mm in diameter

• Items placed with cut ends towards the street

Non-accepted items

• Green waste placed in boxes, plastic bags, chaff or hessian sacks
• Lawn clippings, weed, plant roots, turf
• Sand, dirt and soil
• Treated wood or sawn timber
• General household rubbish or junk
• Green waste contaminated with rubbish, wire or plastic
• Branches/limbs longer than 1.5 metres (maximum length 1.5 metres)
• Tree trunks, stumps or limbs larger than 300mm in diameter (maximum diameter 300mm)
• More than 3 cubic metres of green waste

There will be no charge for us to change from the current scheduled service to the pre-booked collection service.

It is recommended to book your pre-booked collection as early as possible as collection dates will be removed from the booking form once exhausted. It is recommended to book early for peak periods (Spring and Easter) as these times are expected to be booked out in advance.

All residential properties paying the waste service change will receive this service.

Commercial properties are not eligible for this service, however we are exploring options to potentially assist commercial properties.

Yes, if you have more than one allocation remaining, you can book multiple collections for the same date.

To do this, please make a note on the Booking Request form under “Anything else we need to know about your collection?” that you would like to use 2 allocations for one booking. Alternatively, you can make separate bookings for each collection.

Yes, you can order additional services. You will be required to pay for any services over your annual allocation at a discounted rate

Yes, the City actively involved the community, engaging residents through meetings with specialised groups, as well as interactions at shopping centres and pop-up sessions. The City ensured that residents were thoroughly informed about the three options before they participated in the survey.

Residents from diverse areas of the City participated in the survey, yielding a total of 97 responses. The survey found that 70% of all respondents expressed a desire to transition to a pre-booked system.