Pre-Booked Verge Collections

You will be able to book the service through an online portal or by contacting the City’s contractor.

Bookings will open in June 2025, with collections starting in July 2025.

No. Pre-booked collections are intended for items that are at their end of life.

If you have items that can still be used, please consider your local Facebook Buy Nothing group, online selling sites like Gumtree, and Facebook Marketplace, or a charity donation/collection instead.

Where possible, recyclable materials will be separated and reprocessed by our Contractor, enhancing material recovery.

Each residential property will receive two collections of either bulk waste or green waste annually, with the option for up to three collections of mattresses, white goods or e-Waste.

With your collections you can customise it to suit your needs. You will receive up to two collections of either bulk or green. You can have:

• 1 x Green, 1 x Bulk;
• 2 x Green; or
• 2 x Bulk

Additionally, you can have three collections of mattresses, white goods or e-Waste. Each collection can be comprised of:

• 1 x Mattress,
• 1 x White good;
• 6 x e-Waste items

Residents can opt to forgo the mattress, white goods and e-Waste collections in favour of 1 x additional green waste collection annually.

Bulk Waste Collection

Accepted Items

• Piles up to 3m³ per collection
• General bulky waste items
• Timber products up to 1.5m in length and 300mm in diameter
• Household furniture including cupboards, drawers, cabinets, tables, chairs etc. (no glass)
• Timber floor coverings including carpet, rugs (no tiles)
• Bed frames/headboards (not mattresses or ensemble bases)
• Old bicycles
• Old/broken BBQ's (no gas canisters)
• Garden equipment including pot plants, garden hoses, rakes etc.
• Broken toys (batteries removed)
• Electronic waste (e-Waste)

Unacceptable items

• More than 3m³ of waste
• Asbestos/fence sheeting
• Household hazardous waste (HHW) ie. chemicals, oils, paint, pesticides, solvents, batteries, gas bottles and aerosol cans
• Construction/demolition materials, including bricks, paving, tiles, toilet cisterns, concrete, wire, sand or cement
• Car bodies, vehicle parts, tyres
• Food or other domestic rubbish
• Mattresses and ensemble bases
• White goods
• Green waste or bags with leaves/grass
• Timber or metal items exceeding 1.5m in length or 300mm in diameter
• Glass, including plate glass, mirrors, shower screens and glass in furniture
• Fire extinguishers, EPIRBS or flares, liquids including oil and paint
• Beanbags

PLEASE NOTE: Mattresses and white goods are not included in a bulk waste collection, they are a separate collection.

Green Waste Collection

Accepted Items

• Piles up to 3m³ per collection

• Trees, shrubs, prunings not exceeding 1.5m in length or 300mm  in diameter

Unacceptable items

• Dug out lawn
• Green waste placed in boxes, plastic bags, chaff or hessian sacks
• Green waste contaminated with rubbish, wire or plastic
• Lawn clippings, weeds, plant roots
• Sand and soil
• Treated wood or sawn timber
• Branches/limbs longer than 1.5 metres
• Tree trunks, stumps or limbs larger than 300mm in diameter
• General rubbish, bulk waste, white goods, mattresses, e-Waste
• More than 3m³ of green waste

Mattress Collection

Accepted Items

• Foam, latex and innerspring mattresses

• Ensemble bases

Unacceptable items

• Futons
• Mattress toppers or pillows
• Other bases (timber, metal)
• Headboards
• Bunk beds

White Goods Collection

Accepted Items

• Fridges and freezers

• Dishwashers

• Ovens and cooktops

• Washing machines and dryers

• Refrigerated air-conditioning units

Unacceptable items

• Microwaves
• Commercial fridges and freezers
• Evaporative air-conditioning units

e-Waste Collection

Accepted Items

• Up to 6 individual items not exceeding a total of 1m³ in volume per collection

• Computers and computer monitors

• Keyboards, mice, joysticks, hard drives

• Laptops

• Printers and scanners

• Televisions

• Vacuum cleaners

• Projectors

• Cameras/video cameras

• DVD/VCR/CD players

• Speaker, radios

• Power tools

• Microwaves and other small appliances

Unacceptable items

• Commercial printers
• Commercial scanners
• Air conditioners

There will be no charge for us to change from the current scheduled service to the pre-booked collection service.

It is recommended to book your pre-booked collection as early as possible as collection dates will be removed from the booking form once exhausted. It is recommended to book early for peak periods (Spring and Easter) as these times are expected to be booked out in advance.

All residential properties paying the waste service change will receive this service.

Commercial properties are not eligible for this service.

Yes, if you have more than one allocation remaining, you can book multiple collections for the same date.

To do this, please make a note on the Booking Request form under “Anything else we need to know about your collection?” that you would like to use 2 allocations for one booking. Alternatively, you can make separate bookings for each collection.

Yes, you can order additional services. You will be required to pay for any services over your annual allocation at a discounted rate

Yes, the City actively involved the community, engaging residents through meetings with specialised groups, as well as interactions at shopping centres and pop-up sessions. The City ensured that residents were thoroughly informed about the three options before they participated in the survey.

Residents from diverse areas of the City participated in the survey, yielding a total of 97 responses. The survey found that 70% of all respondents expressed a desire to transition to a pre-booked system.