Under privacy law, users have the right to request access to their personal information held by the City and to seek correction of any inaccuracies. Requests for access or correction must be made in writing and may require proof of identity before the information can be provided or amended. The City will respond to such requests within a reasonable timeframe, in accordance with legal requirements.
In certain circumstances, access to personal information may be denied where permitted by law, such as where disclosure would breach another individual’s privacy or where access is restricted by legislation. If an access request is denied, the City will provide reasons for the decision and inform the user of their rights under privacy law.
Collection of Personal Information
The City may collect personal information when you:
- Contact us through online forms, emails, or other customer service channels
- Participate in surveys, community engagement activities, or social media interactions
- Register for City services, events, or newsletters
- Access online portals or submit documents through third-party systems
Personal information we may collect includes, but is not limited to:
Name
Residential, postal, and email addresses
Telephone numbers
Date of birth
Vehicle registration details
IP address and browser type (collected via analytics tools)
Use of Personal Information
Your personal information will only be used for the purpose for which it was collected unless:
- You have given consent for another use
- The City is legally required to disclose the information
- Third-Party Services and Data Sharing
The City does not sell or disclose personal information for commercial purposes. The City may share information such as browser information with third parties when necessary to deliver services or comply with legal obligations. These may include:
- Government departments, agencies, or regulatory authorities
- Secure platforms such as Love My Kwinana, SpacetoCo, DocuSign, OneCouncil, Google Analytics, Kentico, and Mailchimp
Data Security and Storage
The City takes reasonable steps to protect personal information from misuse, loss, and unauthorised access. This includes:
- Secure storage of data in compliance with WA Government IT security standards
- Restricted access to personal data for authorised personnel only
- Regular security monitoring of online services
Option Not to Identify
Where lawful and practicable, individuals have the option to interact with the City of Kwinana through the website without identifying themselves or by using a pseudonym.
- However, personal information may be required to:
- Provide certain services
- Process applications
- Verify identity
- Comply with legal obligations
- Choosing not to provide identifying information may:
- Limit the City’s ability to process requests
- Restrict access to certain services
If you have any further information that you require regarding this site please contact us.