Important Information: All requests relating to new bins, missed services, damaged/stolen bins, missed verge collections and damage complaints will be processed by the City’s contractor within 8 business hours. All other requests will be processed by the City within 8 business hours.
Any urgent enquiries relating to bin collections should be phoned through to 1300 293 955. Other urgent enquiries, please call the City’s customer service on 9439 0200, the City’s customer service number during business and after hour service contact. For police assistance call 131 444 or in an emergency contact 000.
Residential properties over 350m² will automatically receive the three-bin system, consisting of a 140L general waste bin, a 360L recycling bin, and a 240L Garden Organics bin.
Residential properties under 350m² will automatically receive a 140L general waste bin and a 360L recycling bin and are strongly encouraged to request a 240L Garden Organics bin.
Please Note: For a new bin service or additional bins, Waste Service Charges apply as per Council Fees and Charges.