Business Support

COVID-19 information at a glance

Parliament of Western Australia enumerates updated information and useful resources.​

Keep informed with the WA Roadmap to help create a COVID Safe society with new ways of living and working.​​

COVID-19 Contact Tracing/Registers

A number of businesses, venues, commercial transport, organisations and takeaway facilities are required to maintain contact registers for WA Health Department COVID-19 contact tracing. These mandatory requirements have been designed to support contact tracing in the event that a COVID-19 outbreak occurs. 

When attending any of these facilities, all visitors will be required to leave contact details, via manual or electronic means, before entering. It must record the following information;

  • Name
  • Phone number
  • Location
  • Date
  • Arrival time

Contact registration is not required for children under 16 years. However, adults that accompany children under 16 are encouraged to register their details.

The SafeWA application has been designed to assist with contact tracing and each location, including all City of Kwinana buildings, will have a specific QR code created for it. This QR code may be scanned by visitors, through the SafeWA app, to confirm their attendance at the facility. 

The SafeWA app can be downloaded via the Google Play Store or Apple App Store

The City of Kwinana recommends the use of the SafeWA application for a quick and easy way to record visitor contact details. However, all City buildings will also have an alternative format for patrons to record their details. The State Government has developed templates for paper-based contact registers for businesses/venues to download and use for appropriate contact tracing and the City of Kwinana recommends that all affected local businesses and facilities make us of these templates. 

In the event that visitors refuse to comply with the contact tracing measures outlined above, they will be refused entry to the building and further actions may be taken. 

Please note; records collected through the SafeWA app are encrypted and stored securely. These records are only accessible by authorised Department of Health contact tracing personnel, in the event that COVID-19 tracing needs to be undertaken. This requirement ensures that the Department of Health can quickly and effectively identify the businesses/venues an individual has visited, in order to keep the community safe. 

Data collected will only be kept by the Department of Health for a maximum of 28 days.

All manually completed contact tracing data submitted to City of Kwinana facilities will be kept for 28 days, in a secure lockbox, then destroyed via a secure document destruction service. Data will only be shared with the Department of Health, upon request, for the purpose of contact tracing. The City of Kwinana will not use information gathered for marketing or research purposes.

SafeWA Application for Businesses

The State Government has released information for businesses and venues on how they can start using the SafeWA app. 

See the business related information here.

Businesses using their own QR code must also provide a SafeWA code for signing in.

SafeWA application for Individuals 

Individuals can download the free SafeWA app to quickly and securely register their attendance at various businesses and venues. A list of the venue/business that are required to register community attendance are listed below;

  • food and licensed venues (restaurants, cafés, bars, pubs, taverns, nightclubs)
  • gyms, indoor sporting centres and pools
  • places of worship and funeral parlours
  • beauty and personal care services including hairdressers and barbers
  • galleries and museums
  • cinemas, theatres and other entertainment venues
  • auction houses and real estate inspections
  • community facilities, libraries and halls
  • zoos and amusement parks
  • function centres
  • accommodation facilities that already have check-in arrangements in place (i.e. hostels, hotels, large camp grounds).
  • retail venues (supermarkets, shopping centres, pharmacies, hardware and department stores)
  • retail components of other business where customers are physically present (bank branches, post offices and customer facing showrooms)
  • commercial buses or vessels that can carry 12 or more people where different groups of people interact (party buses, wine and food tour buses, hop on/hop off tour buses, sightseeing tours, party/function boats, sightseeing/tour boats, private charter buses/boats)
  • takeaway food and beverage services
  • venues with a COVID Event Plan (500 patrons or more)
  • certain outdoor events under 500 people (weddings, corporate functions, fetes and festivals)
  • public and private hospitals (persons visiting patients, attending meetings/lectures, couriers, and contractors)

Contact registration is encouraged, but not mandatory for other types of businesses and gatherings.

Read the letter to takeaway food and beverage businesses, events with 500+ patrons and certain outdoor functions/gatherings.

Find out more about the SafeWA app for individuals. 

Further information including community advice and advice in other languages can be found on the State Government's website. 

FAQs for Visiting City of Kwinana Buildings

    Where does my information go?

    If you enter using the SafeWA contact register app, the data collected goes directly to WA Health. This means the data is not used by the business and it is readily available for WA Health to access if it becomes necessary for contact tracing.

    Manual forms are stored daily in a sealed envelope and in a locked cabinet by the City of Kwinana for 28 days. After 28 days, the sealed envelopes will be destroyed.

    The only reason the envelope will be opened is if the City of Kwinana receives a request from an Authorised Officer from the Department of Health for the purposes of contact tracing. The City will only hand this information over once Identification checks are complete and we take a copy of this Identification.

    Do I need to scan or manually log my entry every time I visit?

    Yes, you need to register everytime you enter the facility. We have placed QR codes in various places for customer convenience.

    I don’t want to register my details. Can I still go in?

    It is our responsibility to collect a register of all visitors under the directive of the Department of Health and in line with the Emergency Management Act.  As such it is a condition of entry into this building.

    If I have the Covid Safe App do I still need to register?

    Yes. The contact register is a separate data repository and the SafeWA app uses different technology than that used by the Australian Government’s COVID Safe app.

    Even if you are using the COVID Safe app, you will still be asked to provide your name, contact number and email, location and login time manually on the contact register, or by scanning the QR code.

    I work in the building. Do I need to register?

    Yes, all people entering a public building need to register. This includes employees of the City, Contractors and Agency staff.

    I am just having a meeting. Do my people need to register?

    Yes, all visitors into a public building are required to register.

    I am just going to a party. Do my people need to register?

    Yes, all visitors into a public building are required to register.

    I am a facility hirer. Do I need to register all my participants?

    Yes, all people entering a public building need to register. Participants can register via the QR Scanning or manually registered log. The manual registration forms must be returned to the City of Kwinana within 12 hours of the booking via booking.registrations@kwinana.wa.gov.au.

    Kwinana Local Business Directory​

    "Stay Loyal Shop Local" at local businesses in the Kwinana area. Discover updates on adjusted trading hours and additional services on offer in the Kwinana Local Business Directory.​

    Discover the services on offer in the below categories;

    *Any owner and/or occupier who engages a contractor to undertake works on their behalf, is responsible for ensuring that the works completed meet the requirements of the following Fire Notice - City of Kwinana.

    Do you own a business in Kwinana and want to be listed in the Local Business Directory? Register your business or update your details/services by completing our Local Business Directory form​.  ​

    Electoral Division of Brand Local Business Map

    In support of the local businesses in the area, the Brand Local Business Map has been created to promote shopping locally. ​​

    Business Obligations​

    Employee Support

    • Information on payment and services for people looking for work or doing studies, go to job seekers support.
    • Students and trainees who are currently getting a student payment from the Government may be eligible to get the Economic Support Payment in addition to the Coronavirus Supplement. 
    • Some Centrelink payments have changed since 20 March 2020. See if these changes affects you  by viewing the latest news for jobseekers​.

    Business advice and support

    • Small Business Development Corporation has a range of useful resources and support services available.
    • The City of Kwinana has partnered with Business Foundations to offer one-on-one advice to local small businesses who need advice on business continuity, cash flow forecasting and employee obligations. Send the email to the City's Economic Development team​ for more information.
    • BDO has a suite of information to help you respond to COVID-19.
    • Contact your bank if you have specific concerns about your finance, discussion this with your bank is critical and they can help you understand your options. It is recommended that you engage with them as early as possible if you have a problem.
    • Tax relief - if you are experiencing difficulties with tax obligations because of COVID-19, you can phone the Australian Taxation Office Emergency Support Infoline on 1800 806 218 for help tailored to your circumstances or send the Australian Taxation Office an email​
    • Legal Aid WA can provide low-cost and in some instances, no cost legal advice for certain issues. 
    • Payment and Service Finder helps employers understand what they are eligible for and how they can claim online.
    • Information on how to manage cash flow challenges and retain employees, head to Treasury
    • Chamber of Commerce and Industry WA's recovery reform roadmap gives general advice on how business can return to strength through the pandemic.
    • Keep your customers up to date. You can share more detailed and timely updates through social, website posts, email, text, the Google directory or on the Kwinana Local Business Directory by completing Kwinana Local Business Directory Form.
    • Find out about COVID-19 safety plans, financial support and current restriction for businesses on the State Government's website

    Crisis management

    • Crisis planning - PWC offers some tips for responding to business impacts, such as crisis planning, effective communication, workforce planning and supply chain.
    • Resilience – Deloitte have some tips and insights into the impact on leadership, the future of work and understanding the impact across a range of sectors.

    Free online courses

    Many businesses are having to change the way they do business, with more outlets going online, using video for meetings and offering delivery.

    • ​​Small Business Development Corporation are running several webinars that can help you improve or run your business for free or for a very minimal fee.
    • LinkedIn is also offering free online courses that might help you with remote working.​

    Health and Safety

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